Those of you who’ve been reading me for a while know that I love my FiOS broadband connection, but I’ve had no end of trouble with my Verizon FiOS Internet account. Over the past few months I’ve written several items about my flirtation with Verizon’s FiOS TV (conventional and digital HDTV television programming — like the cable or dish companies — via fiber optic). I backed out of the idea on installation day when I discovered I needed to opt for a new router, which would be assigning IP addresses to Verizon’s set-top TV boxes along with the other 20-plus computers on my network.
There followed some several items on these pages about another concern I had with FiOS TV, the fact that video-on-demand movies and shows use the same bandwidth pool in the FiOS architecture as the Internet access. I became concerned that concurrent video-on-demand programming and heavy Internet usage might result in slower performance. Verizon has been peeling back the onion and explaining this to me. There’s a little additional detail later on in this post.
But first let me deliver some good news. The account problems I’ve had with FiOS — which have amounted to Verizon’s records showing me as having standard DSL instead of FiOS — have been fully rectified. Frank Boersma, director, set-top box and in-home network engineering at Verizon, whom I quoted in this recent post, was able to set in motion a resolution process. The problem dates back to my original FiOS Internet installation date, early in January of 2006.