Better Late than Never to the iPhone Party

Back in July, I wrote a piece in the newsletter titled iPhone Lust? Get Over It. Apparently I didn’t, though. I bought an iPhone about a week ago, after learning that I could ditch Lotus Notes and my crummy Crackberry at work and use Apple Mail for work email and the iPhone. That proved to be an absolutely irresistible combination.

My wife, Cyndy, got a nice BlackBerry at her job several months ago, and it quickly became her main phone. Neither of us were using our circa 2005 LG flip phones from Verizon. I’m a jeans-pocket guy for my cell phone, and the LG phone felt like a brick in my pocket. My older model CrackBerry was great for email, but a very poor cell phone. So bad that I found myself carrying both at times, something that’s patently ridiculous. So we dumped our Verizon phones, and I went to the Apple store in a nearby mall.

The most surprising thing for me was the purchase experience. When I bought my Verizon air card (WWAN service) at the nearby Verizon store back in May, I had to sign in, wait 15 minutes for a sales rep, politely listen to the upsell and then indicate that, no, I just wanted what I wanted, and wait while she first brought the wrong card and then the right one from the back room. Then I was ferried over to the cash register queue, where I had to wait another 15 minutes to check out. Then there was something strange in my account that involved 20 minutes of head-scratching and furrowed brows by two Verizon salespeople. Eventually, I was allowed to pay and walk away with my air card.

The Apple store was an entirely different experience. It took me longer to park my car at the mall than it did to walk out with my iPhone. The entire purchase experience lasted about five minutes. There are no decisions to make, accounts to check, or contracts to sign. All the details were taken care of by the iTunes-based iPhone activation software. You have to connect the iPhone to your Windows or Mac computer, download and install iTunes (unless you have it installed already, as all newer Macs do), and then follow the on-screen instructions. I had to remove the iPhone dock’s USB cable and plug it back in after I launched iTunes. Apple’s documentation on this process is, well, basic. But then again, you don’t really need it. The process of initializing activation required about 10 minutes, and after a little over 20 minutes of wait time, the activation was complete — including the transfer of the phone number from my old Verizon LG cell phone to the AT&T-powered iPhone.

Here’s hoping that the iPhone user experience transforms the mobile phone industry, which seems more intent on making profits than on ensuring that its customers enjoy buying and using its products.

Dazzling in Operation

Using the iPhone is an absolute joy. I’ve been using cell phones for about 15 years. The iPhone is the first mobile phone that I actually enjoy using. Things I never bothered with before — like texting — are suddenly easy and fun to do, whereas before they just seemed like a bother.

The Safari browser included on the iPhone delivers the best browsing experience I’ve ever seen on a mobile device. There’s no compromise other than the size of the screen. You can see the Web with either an emphasis on the width of the screen or length, and switching between the two is as simple as rotating the iPhone 90 degrees.

The iPhone is designed to use Wi-Fi wireless connections with the same straighforward operation of the Mac, which remembers your previous Wi-Fi connections by location and connects to them automatically. So even though AT&T’s EDGE (not 3G) network is a little slow at 100kbps, you won’t need it all that often unless you’re on the road. And it’s good enough for Web and email.

The iPhone works fine with Windows, but it’s especially well suited to Mac users who subscribe to Apple’s .mac synching and Web-based services. If you’re using iCal, iPhoto, iTunes, Safari, Apple Mail, and Apple’s Address Book already, you’ll be able to integrate your Mac with your iPhone very seamlessly. I’m big on the idea of having just one computer for both business and personal needs, so it’s also great that the iPhone bridges those two uses just as well as my MacBook Pro 17. For people like me, the iPhone is the smart phone that already has access to all my personal data and communications. Sure, the hardware may cost $400 plus $60 a month at minimum for the service, but it replaces the two phones that I previously had, and that’s worth paying extra for.

Less than two hours after I began, I had copied over all the songs from my old iPod, as well as my calendar entries, photos, bookmarks, and Web-based login info to the iPhone. I’d also set up voicemail and run through all the settings screens. All of this was so quick and easy to carry out that I soon began thinking of the iPhone as more of a portable extension of my Mac than a separate device.

The mobile phone functionality is also much better than I expected. Even though I live in an iffy AT&T service area, I haven’t had too much trouble with signal strength. One thing I’ve noticed is that AT&T’s signal strength varies a lot more than Verizon’s — even when you’re sitting in one place. Sound quality is surprisingly good on calls. I’ve dreamed about the visual voicemail feature for years. I detest the linearity of voicemail. I want to be able to pick and choose which messages to listen to right away and which ones to hold for later. The iPhone lets you do that.

Rounding out the features and programs are a camera, a YouTube access tool, a stocks reader, Google Maps, Yahoo Weather, a world clock/timer/alarm clock, a calculator, notes, and settings. The two best features of the iPhone, though, are the large touchscreen and the finger-gesture user interface, which is ahead of its time. Apple’s software and user interface design are superb.

The iPhone hardware is, like most Apple hardware, a model of industrial design and simplicity. The device is heavier than it looks, which makes it feel substantial. And it’s the perfect size to fit into your front pocket (but buy a screen protector for the touchscreen).

Sore Points

I’ve found very little to criticize in the iPhone. But there are some things. The software keyboard isn’t as bad as I’d feared. I don’t miss the tactile feel of actual keys. The audible click when you press a key helps a lot. The only problem with the keyboard is that the keys are too small for bigger fingers. That’s no surprise, really, given that the keys span the width of the tall-and-narrow screen orientation. Apple would have been smart to offer a portable external keyboard. The iPhone is good enough to be the only computer you travel with (at least, on shorter trips), but the onboard keyboard really holds it back.

Also, various screens in the iPhone software don’t actually offer a back or cancel button. For those times, Apple has a hardware-based Home button. But shouldn’t every screen have a way to back out?

And what idiot designed the iPhone’s small, recessed audio jack? Really, now, for all of Apple’s vaunted design prowess, if the iPhone doesn’t work with my Bose noise-canceling headphones — and it doesn’t as is — what good is it as an iPod replacement? I’m disgusted with the lack of attention to detail with this facet of the iPhone. Yes, I know, there are short cable-extension adapters (and less desirable rigid adapters) that solve the problem. But this seems like gratuitous aggravation on Apple’s part.

Various people around the Internet have suggested that Apple’s thinking was to add strain relief by recessing the jack, thereby limiting the leverage of the protruding connector. Theoretically, this would minimize damage to the system-card-mounted audio jack. But when you consider that the Apple Store is selling a more or less rigid Belkin adapter whose two-inch stand-off only exacerbates the strain-relief problem, what’s the point? For the record, my Bose headphones are the QuietComfort 2 model, purchased a few years back. They offer a standard, right-angle, 1/8-inch stereo male connector with built-in strain relief that’s been in use for many years. If I press on the male connector when it’s inserted in the iPhone jack, I get the sound through the headphones. So the design tolerance is just a tiny bit tight for my headphones. The actual problem is the size of the hole in the iPhone case. The difference in size might be attributed to something like a measurement in metric versus SAE for the iPhone case hole. Shame on Apple for not fully testing this in the marketplace.

But those drawbacks aside, I still love this thing. I’ve ordered a cable adapter for the audio jack. And I’m carrying my iPhone everywhere. For the first time in my life, I get all the hubbub about why cell phones can be cool. I guess it took Apple’s user-interface design to make it work for me. I’d probably have forgiven several additional minor peccadillos for that one primary advantage. Apple hit a homerun with the iPhone.

Update: November 11

More than a week after I wrote the review above, I’m happily listening to my iPhone as iPod, having purchased the 4-inch $7.95 adapter cable (link above) from RadTech. It works great.

My reliance on this phone matches no other mobile device I’ve ever owned. I will admit to having been something of a cell phone Luddite. I’ve owned a succession of mobile phones from Nokia, Motorola, LG, and RIM. Not a one of them inspired gadget lust for me. I viewed them more as annoying life complications than conveniences. Their controls, displays, signal strength, sound quality, and features were not worth the trouble. But only a few short weeks after picking up the iPhone, I already feel like I’m missing something when I forget to slip it in my pocket. I know many people will view this as mobile-phone-newbie-ish, but I don’t mind admitting that the iPhone has become my primary phone number. Ho-hum? Through almost 15 years of using cell phones, no other device has achieved that for me.

The iPhone’s touchscreen UI is brilliant and a big part of why this device is a success. It makes Web browsing on a tiny screen actually enjoyable. I find myself reading things very informally in a reclined position, almost like I would a paperback. At my daughter’s birthday party, a bunch of parents were standing around talking. One mentioned a great place to take the kids snow sledding. The place in town where families have done this for decades was recently bulldozed to expand the high school, so we’re all looking for another place to sled.

The parent in the know was having a hard time giving directions to the new sledding location. I felt a little self-conscious about whipping out my iPhone to access Google Maps and figure it out, but eventually I did just that. A few minutes later, a bunch of us huddled around the screen, where we figured out the location and could all see it on the map.

Along with all that’s truly fabulous about the iPhone, I’ve also come across some aspects that Apple should fix. The primary trade-off with this device is data entry. You can’t copy and paste, for example, a phone number from one place to another. In most operational modes, you can’t use the keyboard in the widescreen aspect; and in the vertical aspect, the keys are just too small to stab at them comfortably. The separation of basic keys like period, comma, and so forth onto a second keyboard palette is cumbersome. You can’t depress and hold down a key for an extra second or so to induce a capital letter as you can on Blackberries and other smart phones. I’d be OK if I could use two thumbs on this keyboard, but I can’t. I’m reduced to one-finger pointing. And even then, I’ve had to train myself to point slightly to the left of the key I’m pressing because otherwise I get the wrong key. Even when I do hit the right keys, the iPhone’s built-in type-completion text-changing “smart” behavior rears its ugly head wanting to “fix” things it hasn’t a clue about. The bottom line is that typing, if you can call it that, is not a great experience on the iPhone.

I realize that Apple’s iPhone engineers faced a significant challenge with the keyboard. The touchscreen-as-input-mechanism, display size, and overall form factor are collectively a huge design-limiting factor for the keyboard — but they are the heart of what makes the iPhone such a pleasure to use in all other aspects. I wouldn’t change anything about them. So the keyboard took it on the chin. It’s hard to imagine what Apple could do to make this better. But I hope that brainy engineers are working on this very point for future software upgrades and the iPhone Platinum, or whatever the next major revision to the iPhone will be called. Because if they can improve the keyboard experience, even somewhat, I’ll pay to get it.

The data-entry and keyboard weaknesses of the iPhone are magnified by the fact that Apple not surprisingly opted to use its existing Mac software set to support functions like address book, email, and so on. Most other cell phones come with proprietary software for managing some of these functions. For Mac users, it’s vastly preferable not to have separate software. But in their current renditions, the desktop Mac applications aren’t really designed to support the iPhone. As a result, Apple customized the iPhone software. For example, the iPhone’s contact favorites (the list of people you call frequently) must be managed on the phone itself. Similarly, some of the management and setup chores, such as configuring email account settings, also requires laborious use (with no copy and paste) of the not-so-ergonomic iPhone keyboard. There’s no option to configure some of these things while your iPhone is docked to your computer, and that’s something Apple should have fixed in Leopard.

The more I use the iPhone, the more I like it — but also the more glaring this keyboard/data-entry issue becomes.

Finally, for anyone who owns or intends to buy an iPhone, the most vulnerable part of this device is its touchscreen. There’s a wide and growing array of accessories for the iPhone, including many protective cases. For me, many of these add-ons take away from the perfect size and weight of the device, though.

As a compromise, to cut down on the possibility of scratches and abrasion, I highly recommend the Crystal Film Set, available from the Apple Store for about $15. This clear film is custom-shaped for the face of the iPhone, complete with holes for the speaker and Home button. The film affixes to the screen by clinging with static electricity, and it really does stay on well. There are two sides to this film. The slightly tacky side should be the one to make direct contact with the iPhone’s glass. It’s a little difficult to apply because dust and air bubbles are a little hard to control. A couple of tips: A piece of Scotch tape will lift up the film once its applied. Use another piece of tape on the tacky side to remove dust or small hairs. When you lay the film down, you’ll have fewer air bubbles if you roll it down from one edge of the glass to the other. Use a finger nail or soft plastic straight edge to direct bubbles to the edge of the screen. Don’t push too hard on the touchscreen.

When properly affixed, you’ll forget the Crystal Film is there. You really have to look close to notice it at all. And your screen has some added protection (although, this doesn’t mean you can now bang on it with a rock or something).

8 Responses to “Better Late than Never to the iPhone Party”

  1. Malcy Says:

    The iPhone has just been launched in the UK and appears to have been a resounding flop. I read an article in the Register which had aggregated some of the launch stories:

    We have a TV show in the UK called the Gadget show and last week they tested the iPhone against it’s main rival the Nokia N95:

    They came to much the same conclusions about data entry and the surfing experience as you have. The N95 won fairly easily because of this and also because it has 3G which has widespread availability over here and has a seriously higher bandwidth. The iPhone is also a large amount of money (£270/$540) when we are used to getting handsets either free or at minimal cost with our phone contracts (including the N95).

    I won’t be getting one but I am looking at the iPod touch which seems to have all the iPhones good points as a multimedia machine.

  2. rich Says:


    Interesting post on why the iPhone doesn’t need 3G:

    In a nutshell higher bandwidth on a cell phone does not necessarily equate to a better user experience.

    Time will tell on the numbers.

    Took a look at the gadget show link, hope the tv show was more thorough than the post. No offense intended but the web post wasn’t what I’d call a review. Usability is huge for me and no other phone I’ve had comes close overall. While text input isn’t optimal, its usable and considering no other phone I’ve ever had is this easy to use (no manual) It’s worth the cost of entry to me.


  3. Scot Says:

    One downside I would add to the negatives about 3G is that AT&T only offers it in major urban centers, and it’s pretty spotty. So it may not matter to some of us. Also, what I’ve found is that in the two places I use my iPhone the most — home and work — I have access to solid Wi-Fi networks, and so don’t need the 2.5G EDGE network.

    OTOH, the benefit of posting this a few days later than you, now that the cat’s out of the bag that Apple is intending to ship a 3G version of the iPhone sometime in 2008, does that change your point of view? It doesn’t change mine. If they ship it in January, it might anger me a bit. But I doubt it’ll ship before the middle of the year.

  4. LabCzar Says:

    Scott Now that you are seeing why crazy people like me love the iPhone, why not buy The iPhone Fully Loaded by Andy Ihnatko. I made the error of buying some “Missing Manual” and “for idiot” type books with my iPod. Not so good. But Andy’s book really has lots of useful stuff and shows you how to do stuff that you don’t find on the Apple Web site.

  5. GailLA Says:

    Thanks Scot, for your great analysis of the iPhone. I got my iPhone to the day that you first wrote this entry. I’ve never owned anything Apple before including an iPod. I have ripped every CD I own, and bought additional downloadable music at iTunes and Amazon. I am totally loving this thing!

    I agree about the typing. I’m not about to write a research paper on this, but for occasional texting and brief e-mails when I’m away from my desk, it works just fine. Reading news and other surfing is working just fine for me on Edge. Having You Tube is good for “anytime” entertainment, as long as I have Web access, which is about anywhere I can get an ATT signal.

    Being female I do have smaller fingers, but the keyboard is still a little difficult to get used to. Still, I’ve never owned anything quite as well put together and nice as this phone. It really feels like the having the world in your pocket, or in my case, pocketbook. Thanks for sharing your thoughts.

  6. Toonhead Says:

    I know I’m a minority here. I just can’t justify the price of the iPhone at least as of this writing. You’re basically paying for a phone that’s limited to AT&T for your phone service, (I do realize there are ways around this with hacks), but I just don’t believe the hype. Plus for me personally, a whole lot of the iPhone’s features would be impossible for me to use since I’m visually impaired. The touch-screen interface just isn’t going to work for someone like me, no 2 ways around it. So even if I wanted to use one, I couldn’t, not without a lot of modifications. Apple really does need to rethink things and at least try to make their products somewhat usable for folks who don’t have working eyes. Maybe they could incorporate a smaller version of Voiceover into the phone so it would speak what’s on the screen? Trust me, if I knew I could purchase a phone with a built-in screenreader that would make me a lot more open to the idea. But for now, I’ll stick to my regular phone. Again I know I’m definitely a minority here so my opinion doesn’t match with everyone else’s. But that’s how it is for me.

  7. nhr2000 Says:

    Verizon has come out with a IPhone wannabe, the LG Voyager. Have you looked at this? In New York, Verizon is clearly the best network so I’m stuck with products compatible with their network.

  8. Comter Says:

    One of the things that I’m looking forward to is the software updates to Bluetooth functionality (which is currently limited to headsets). Bluetooth connectivity will allow for an external keyboard (which is one of your gripes) and an external GPS unit, two of the largest complaints about the current incarnation of the iPhone. Updating Bluetooth (which would just be a software update) would fix quite a few problems and hopefully something will be mentioned about it around the time that Apple releases the iPhone SDK.

    I’m still on the hunt for an all-in-one device that will allow me to replace my current suite of car gadgets: GPS (Garmin Nuvi 350), mp3 player/FM transmitter (Nokia 770 running Kagu), and car monitoring software (another Nokia 770 running Carman and Bluetooth Car Computer connection). While the iPhone could currently replace the mp3 player aspect, the other two devices could be replaced by the iPhone with the proper Bluetooth protocols and software.

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