Modomail Messed Up, Too
Late last year, I similarly lost a paid-for email account provided by a small email host called Modomail. Again, the service was stellar for several years. I never had an outage with Modomail that lasted longer than a few hours. My uptime was almost perfect. The service cost something like $25 a year. But one day, one of my two Modomail accounts went totally dead. I was still within my annual pay period by several months. But the account stopped recognizing my login. Since my login was saved in my email package, and was used every eight minutes by the software, nothing had changed on my side. (For you Mac cynics, this actually happened prior to my switch to the Mac.)
Numerous email messages to Modomail’s customer service went unanswered. Eventually, I gave up on the account entirely. There was nothing I could do.
Once the contract period expired, the account was deleted and I was able to create a new 30-day free account with the same email address and the same login and password information. That account worked just fine (though I let it expire). My other Modomail account will expire at the end of the month.
Good riddance, Modomail.
I’ve moved back to email host FastMail.fm for several inexpensive, low-annual-fee POP3/SMTP accounts.