About Nod32 v.3 and Eset Smart Security

I have not fully tested the new 3.0 version of Nod32. I looked pretty extensively at Eset Smart Security (ESS) in late beta, and I didn’t think much of the firewall at all. Plus I have no use for Eset’s antispam solution. So I am definitely recommending *against* the new $60 ESS.

However, my preliminary impression of Nod32 3.0, also contained in ESS, was quite positive. That product is available as a standalone upgrade to Nod32 2.7 for $40 (one user, one year).

I have not had a chance to fully test the 3.0 standalone product yet. I’ve been focused on the firewalls. But testing Nod32 3.0 is very high on my list. From my look at the ESS beta, I don’t anticipate any serious criticism of Nod32 3.0. I like the UI a little better. I didn’t see anything I didn’t like. I didn’t have any problems with it. But I still have to test it fully to be sure. I’ll be looking at it on both Vista and XP.

I don’t write final security reviews before I’m sure about a product. So depending on the complexities I encounter when I test Nod32 v.3, it could be four to eight weeks before I give you a definitive answer.

If you’re forced to make a decision before that, I would currently characterize Nod32 3.0 as a good bet. And, again, I would recommend separate firewall and antispam solutions instead of ESS.

If you’re using Nod32 3.0, I would be interested in your experiences with and impressions of it. Please send your thoughts to me. Thanks!

Alternatively, you can also post your experiences as a comment to this post if you prefer.

25 Responses to “About Nod32 v.3 and Eset Smart Security”

  1. wawadave Says:

    i have to agree with you on this!!!

  2. MichaelHorowitz Says:

    Recently I downloaded the trial of NOD32 v3 and then immediately purchased a license online. After entering the userid and password provided when the license was purchased, the product still said it was the trial version. This is a known bug according to ESET (at least as of last week or so).

    A reboot changed things, it no longer said it expired in the 30 days originally assigned to the trial version. However, it didn’t say when it expired at all.

  3. Scot Says:

    Unless this has changed in v.3, Eset requires you to uninstall the trial version before installing the paid version.

  4. MichaelHorowitz Says:

    That’s strange Scot. My experience with both NOD32 v2 and v3 was that the trial version could be updated to the paid version just by entering a serial number (in concept, literally it’s a userid and password).

  5. luciano991 Says:

    As an IT pro providing help desk support, http://www.compkeys.com, I not only use NOD32 but I recommend it to my customers all the time to replace Norton, et al. The last two customers I helped with ordering the software had significant problems with the online purchase process. As some may know, after purchasing the product, you get two emails. One is to confirm the order and the other includes your username and password and a link to the download page. The second email usually arrives within 10-15 minutes, which is not onerous, but I know of no other software purchase I have ever made where I couldn’t just download what I’d purchased immediately. In the first instance the second email didn’t arrive for 36 hours. In the second instance it still hasn’t arrived after a week. After 48 hours I was able to login to the client’s account, pull up his order, and the required username and password were retrieved from there.

    I complained to Eset, which isn’t an easy task, and they apologized for problems that occurred with their ecommerce functions after the release of v. 3. I was specifically told that if this occurred again I could download the trial version, use it until the second email arrived, and then enter the username and password to change it from a trial to a full version.

    Frankly, I have become uncomfortable recommending the product and I’m looking for an alternative that doesn’t make me look quite so foolish in front of my clients. I do a pretty good job of that on my own. :-)

    Happy Holidays to all.

  6. Bob Coleman Says:

    Regarding the statement that NOD32 2.7 can be upgraded to 3.0 for $40, I haven’t actually tried to do this, but from poking around in the NOD32 forums at http://www.wilderssecurity.com/, I’m under the impression that 3.0 can be installed over 2.7 free. I can’t currently find that information with the amount of effort I’m willing to expend though.

    There seems to also be a lot of complaining in the mentioned forums about all kinds of problems with 3.0.

    Also regarding whether the trial version needs to be installed before installing the paid version, I recall reading a while ago in the same forums that as of some date (I don’t remember the date), the trial version can be converted to the paid version by entering some data obtained when purchasing. I don’t remember the exact details.

  7. Bob Coleman Says:

    Further to my comments yesterday, I just found information at http://www.eset.com/support/ definitely indicating that version 3.0 is a free upgrade to an existing version.

  8. jecouch66 Says:

    I’ve been using the new version (3.0…specifically 3.0.563.0) without any problems for a few weeks now. I have to say I’m pretty happy with it. I haven’t had any virus or attacks, but as far as system performance, I don’t even notice it. When playing games I can easily disable ALL of it’s functions, and I like that ALOT.

  9. bwaverman Says:

    the fact that nod32 is a top-rated anti-virus program is pretty well accepted by almost everyone. but the new anti-spyware feature of 3.0 has not been well received. in fact Scot l’ve read very little in your newsletter about good anti-spyware/adware programs. what do you use? and can you recommend a few programs suitable for vista which uses few resourses since vista itself uses enough of that.

  10. Scot Says:

    In response to several messages posted here over the last few days:

    1. I don’t use a separate anti-spyware program. I went NOD32-only (v.2.7) about nine months ago on all my PCs, including my wife’s. We have had no problems.

    2. I’m running NOD32 3.0 on one test machine right now. I have not had time to evaluate it yet, but I will be covering it in the future. Probably not for 2 – 3 months though. Frankly, I’m happy with 2.7. Most people who have written to me about 3.0 have been very happy. I’ve so far heard about none of the stuff that is posted on Wilder’s. Does’t mean it doesn’t exist; but I think you need to be careful about assuming that a forum post means much. If you see dozens of forum posts with the same problem — that I would believe.

    3. So, apparently, Eset has finally gotten away from the requirement to uninstall all trials before installing the paid version. That’s a good change. But it is a recent change. There was definitely an issue with upgrading from a trial with versions 2.5 and 2.7. Eset had specific language on its site specifically telling you to uninstall the trial in advance of installing the paid version.

    4. I can confirm that the upgrade to 3.0 is a free upgrade to, I believe, owners of version 2.5 and up. I agree that Eset doesn’t communicate this very well.

    5. I agree that the Eset purchase experience is terrible. I wrote about that about a year and half ago. It hasn’t changed much since then.

    6. I still think NOD32 is the best AV/anti-malware product on the market right now. The fact that major computer publications have picked Kaspersky, as one example, shows a lack — in my opinion — of understanding about what the user community is actually looking for.

    7. One of the things I think many people don’t understand about NOD32 is that it’s primarily a real-time content filter. Its strategy is to nail the bad stuff *before* it’s on your disk. Disk scanning is not particularly a NOD32 strength. It has on-demand scanning, but I think Kaspersky is the undisputed king in that area. But I vastly prefer NOD’s approach. It is an excellent content filter. It works very fast to block the bad stuff before it gets on the disk. And it doesn’t rely almost entirely on av signatures.

    More to come on NOD32 3.0. I have said I’m not a big fan of Eset Smart Security, simply because I don’t think much of the firewall or antispam modules included with that package. The main consideration, though, isn’t system overhead or anything like that. It’s primarily about saving the extra money. But NOD32 3.0 is still an open question for me.

    If you have something against NOD32 3.0, and you’re looking for an alternative, I really don’t have a recommendation. I went through a long list of lightweight AV/anti-malware products in late 2006 and I didn’t like any of them. While many have released newer versions since then, I have yet to be convinced that any of them have changed in any fundamental way.

    If you have alternative recommendations, I’d love to hear them. But, I have very specific product specifications I’m looking for that include things like: No suite products, excellent compatibility with other security software, low system overhead, smart product strategy, high reliability and effectiveness. I do not like the big multiple-module security products with the everything-but-the-kitchen-sink approach. That’s mostly marketing, folks. The products from McAfee, Symantec, etc. One product I will be testing at some point is Kaspersky AV 7. That’s one of the few big-name makers that offers a standalone product that doesn’t throw in a lot of other stuff. But I looked at KAV 6 twice and did not like the product at all.

  11. bwaverman Says:

    l’ve been using nod32av 3.0 with vista for a few weeks now and have encountered no problems. l’ve also used several different third-party anti-virus/spyware scans to control its workings and have found nothing. so far it’s been effective, none intrusive and leaves a very small footprint. couldn’t ask for more.

  12. josian25 Says:

    I just downloaded ESET Smart Security 3.0.621 and installed it in Vista (64-bit). The installation went ok. I set up the firewall to interactive mode, but it seems to not recognize all the time the applications trying to connect to my network. For example, i just tried to connect to one of my workstations within my network using Windows Remote Desktop and it failed, once I manually created a rule, I was able to connect. Same thing when I launched Firefox. Creation of firewall rules fail if I’m logged on as a regular user. I wish there is an option to specify users allowed to modify the firewall rules.

  13. mike_s Says:

    I have NOD32 3.0 running on 5 home PCSs — no problems. A friend of mine tried Smart Security (even though I told him that trying out version 1.0 of a security suite is insane, and that I could only vouch for NOD32 2.7). He had a miserable experience — topped only by the even worse customer support (term used loosely) from Eset.

    PC Magazine rated Norton’s Internet Security 2008 highly. I picked up a three seat copy for free after rebate, so I may give it a try on one PC w/ expiring a/v. [W/ some trepidation, I might add. Norton Antivirus 2007 was itself a virus, IMO. What a disaster. I'm hoping that the 2008 version is better, but will have a pre-install disk image sitting on the desk, just in case.]

    Scot, e-mail, Web page, Blog. Whatever. Thanks for a great information resource!

  14. bgrimwade Says:

    I ran the trial version for 30 days then bought the license – the code never registered and after some time with the tech support requesting me to visit a chinese site to have it repaired I was asked to uninstall Ver 3 .0.563 and reinstall it – only one problem it does not uninstall. Three weeks now with no update on the antivirus. While it did appear to be very good – being unable to uninstall it and with no virus updates it is now a serious problem

  15. evan Says:

    Although I haven’t upgraded our site to version 3 yet, we’ve run Nod32 for years with very little problems. I’m surprised the tech support has been so luck laster for you though. Perhaps it is a regional thing – the local guys here in Australia have always been quite good whenever there has been an issue.

  16. Scot Says:

    I can tell you firsthand that the dealer network and support for NOD32 in Australia is quite good. But there are problems with purchasing NOD32. I’ve never heard of the installation issue that bgrimwade experienced, but I’m wondering if he ran the trial of version 2.5. Eset recommended that people not upgrade 2.5 and previous versions to the paid version. The direction at that time was to uninstall your trial installation first and then download and install the paid version.

  17. BJB Says:

    I have had very good luck with NOD32 on two of my Vista PC’s. And no install issues on either which I love.

    The first one has a 2.X version running and after I got the right “silent” settings flipped, it just did it’s thing with no user intervention at all.

    The newest version which I just downloaded and installed on a fresh build of Vista has a new GUI which seems to address some of the more acrane settings of the old one. Still not perfect, but a step in the right direction. Like the old one, it also just does it’s thing in the background. I purchased online and I got two emails within the hour. I downloaded with the codes from the e-mails and installed with the codes without issue.

    A comment on some of the “big box” AV packages out there (especially the yellow one which I used to use extensively – that I no longer install), is that although they may install nice on a clean machine….when you try uninstalling them or installing them on a PC that’s been up for a while. Not a lot of fun. I am using NOD32 from now on….

    BJB

  18. bwaverman Says:

    an update to my entry of dec 20th. l ended my 30 day trial with nod32av 3.0 and except for one time when the scan froze up, all went well. l bought the one year licence with no problems and since then it has been running perfectly. l’d say my computer was running about 20-25% faster than it was with kasav.

  19. Bob Coleman Says:

    I installed 3.0 over 2.7 a few days ago. It appeared to work fine, but (subjective, gut-feel) only my system seemed to slow down and become less responsive, so I’ve gone back to 2.7 for now.

  20. macsband Says:

    I’ve used Norton and McAfee antivirus products and found them seriously flawed (slowed 2GHz PCs to a crawl). For the past two years, I’ve used a combination of AVG and Ad-aware on my home network (3 PCs). In that time my network encountered one virus attack and two malware attacks. Each time my response included restoring the Windows partition (C: drive) with Acronis True Image to ensure that the users were working with uncorrupted software. The virus attack was found by AVG, but only after the virus installed itself on the hard drive. The two malware attacks were found by Ad-aware, but only after noting odd behavior and scanning the PC. After the most recent attack (last week), I looked around for a more pro-active solution. Research included Scot’s Newsletter plus the recommendations of a couple other sources. As a result, I installed Nod32 trial version 3.0 on all PCs. It was such a positive experience that I paid for a two year subscription and updated Nod32 on all PCs with the username and password that ESET sent me. Shortly after that, a new “License valid until” line appeared on the “Protection Status” page of Nod32. As a college student, my daughter computes in one of the most hostile environments around. It was her experience that really drove me to look for a more pro-active solution. It’ll be interesting to see if Nod 32′s content filtering approach can help her practice “safe computing.” Mac

  21. bwaverman Says:

    scot, maybe you can help me with this. l have been using nod32av3.0 for about 3 months with my vista os and am very pleased except for one small problem. sometimes it prevents my system from downloading and/or installing microsoft vista updates. if l shut it down temporarily updating proceeds without any problem and that’s what l do. it’s a small problem but would like to know if you have and other solution.

  22. Scot Says:

    I have heard of this problem with NOD32 3.0 but I’m not actively using NOD32 3.0 and currently have no compelling reason to upgrade. The version I use and recommend is 2.7. Off the top of my head, I can’t really help. Can anyone else?

  23. ripcord Says:

    Just downloaded nod32 3.0 trial version smart security,and like it all. As a long term AVG fan eset is a nice change for once. Very basic interface easy to understand and set-up. Firewalls are never easy to set-up or understand,but with the auto mode makes it easy until you learn it. The only down side,I wish it had a learning mode. Anti spam works for me. Yes,it’s not cheap for sure and there are free firewall out there at are pretty good, but going with smart security at least you can get it all in one package and have it work together to protect your computer system.

  24. intersys.co.uk Says:

    We’re an IT Services company (http://intersys.co.uk), are eSET Partners and also run NOD both internally as well as reselling .. and recommending it to clients.
    We run it on Exchange Servers, F&P servers as well as desktops. v2.7 is a lovely, tight piece of code. v3 is OK.. but we’ve had problems with it, so often find downgrading to 2.7 is the answer.

    From what I’ve read here, it appears that we have an easier time than others; as we generally manage the registering, purchasing and downloading for the clients. I have to admit that I think their partner scheme works well for consultancies such as ours… I just hope v3 becomes what 2.7 is.. a great, fast, lightweight and effective av and anti malware system.

  25. RoninV Says:

    There are a number of versions of NOD32 2.7 (.9, .12, .16, .31, .32, and .39). None of these version appears to be Vista compatible, though post on the Wilders Secuirty Forum say 2.7 is compatible with VistaSP1. I downloaded 2.7.39 from FileHippo.com, and will be trying it out (after uninstalling AVG 8.x (free).

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