MyRealBox Kills Accounts

MyRealBox, the free email service once provided by Novell’s NetMail development team, was totally mishandled by Messaging Architects, the company that purchased NetMail from Novell on January 30.

After years of reliable service, my three MyRealBox accounts went dead without warning a couple of months ago. And there’s no way to get them back. I used one of those accounts as my primary subscription account for hundreds of newsletters and websites. The inconvenience is huge. I don’t even have a list of every site I registered to with my MyRealBox account. And worse, I advised SFNL readers several years ago to grab a MyRealBox account — and I know many did.

I’m piecing together what might have happened, based mostly on a terse message box that appeared on the MyRealBox home page a couple of months ago. I saw the box for the first time when I visited the site after my accounts were closed. The message noted that the time was up for notifying MyRealBox that you wanted to continue your account. All of my messages to customer service to find out about this went completely unanswered. Apparently, Messaging Architects posted a message on its home page warning MyRealBox account holders to contact the company in some fashion or have their accounts revoked by such and such a date. As a POP3/SMTP user of MyRealBox, though, I never had a reason to visit the company website. Messaging Architects apparently didn’t even bother to send an email to its users — or if it did, the message was so spammy it never showed up.

Look, I can understand that the service was free and that nothing free lasts forever. But Messaging Architects might have at least given non-Web-mail users a fighting chance. Even 30-days’ notice with no option of keeping your account would have been more reasonable.

Add Messaging Architects to the Hall of Shame. It belongs there permanently, with no opportunity of parole.

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